Join over 40000 customers

  • NHS
  • daimler
  • cummins
  • Godrej
  • rio tinto
  • essilor
  • rogers
  • lyca mobile
  • mcafee
  • stella telecom
  • tugo
  • jaguar
  • rutgers

Easier ticket management, more time for meaningful relationships.

  • Automatic ticket assignment
  • Ticket Collaboration
  • Single interface communication
  • Convert interactions into tickets
  • Daily dashboard
  • Reports and insights
  • Knowledge Base
  • Communities and Forums
  • In-app service portals
  • Automatic ticket assignment

    Direct assignment and Round Robin automations help managers reduce the amount of manual work they put in so they can concentrate on more important tasks.

  • Ticket Collaboration

    Your customer service reps can tag people from multiple teams, letting people from those teams comment and reply to tickets whenever they need to step in.

  • Single interface communication

    View and reply to all customer requests, from any channel, from one screen. This brings email, social media, live chat, phone calls, and web forms together.

  • Convert interactions into tickets

    Log and monitor phone conversations, convert them into new tickets, or attach them to existing ones. Convert social media interactions and live chat into tickets, all at the click of a button.

  • Daily dashboard

    Access ticket traffic data, customer happiness levels, unassigned tickets, and agent ticket load from one dashboard, the HQ. Managers can also reply to or reassign tickets based on their analysis from within the HQ.

  • Reports and insights

    Monitor your team's performance, customize and schedule reports. You can create custom dashboards with just the data that your business requires.

  • Knowledge Base

    By creating a Knowledge Base with help articles and FAQs, your customers can find answers without waiting for agents. This reduces the ticket load for your reps, leaving them more time for the complex issues that really need their attention.

  • Communities and Forums

    Customers can start and participate in discussions, suggest ideas, and resolve issues amongst themselves. You can also use this platform to post product announcements to your customers.

  • In-app service portals

    Bring your Help Center directly into your website and strengthen self-service. Chat with Zia, an AI-powered conversation assistant.Customers can chat with Zia right from your mobile app or website. Zia processes their questions and suggests appropriate solutions from your Knowledge Base.

1/3
  • felipe
    Felipe Quiceno Manager

    "Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."

  • alex
    Alexander Buhler Manager

    "Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."

  • swaroop
    Swaroop Naik Senior Manager

    " As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."

  • felipe
    Felipe Quiceno Manager

    "Our company has been trying a lot of help desk apps for a long time, always feeling that something is missing, Zoho Desk helped us to change that."

     
  • alex
    Alexander Buhler Manager

    "Easy to set up, nice design, and easy to navigate. Great value for small projects and can be scaled to larger projects at any time."

     
  • swaroop
    Swaroop Naik Senior Manager

    " As a platform, it has a simple user interface and can be customized according to our specific requirements without much effort. The customer service team at Zoho has provided us excellent support as well."

     

Don’t mean to brag but

Mobile-first capabilities

     
  • Ticketing app
  • Radar for managers

Ticketing app

You can provide seamless issue tracking without being tied to the desk with Zoho Desk's contemporary mobile help desk apps. Agents can view, reply, collaborate with other teams, and reassign tickets from the Zoho Desk mobile app.

Radar for managers

For managers, the Radar app gives agents and managers a comprehensive view of critical metrics such as ticket resolution time, customer happiness, live traffic, and individual agent stats, on the go. This helps catch exceptions and anomalies well in time.

Why is Zoho Desk the best choice?

As the industry’s first context-aware help desk software, Zoho Desk provides context about customers, conversations, and integrations. Most businesses in the market claim they’re the best. But here’s what makes Zoho Desk truly stand apart: It has features no one else is offering, packed within budget-friendly plans.

  • Features Zoho Desk Zendesk Service Cloud Freshdesk
  • Features Zoho Desk Zendesk Service Cloud Freshdesk
  • Real-time notification center        
  • Team Ticket feed        
  • Two-way integration with Zoho CRM        
  • Team Chat        
  • AI-powered voice assistant        
  • Custom Reports        
  • Custom Dashboards        
  • Dedicated Mobile App for Managers        
  • Advanced process automation        

There's just one thing that we DON'T have: Unreasonable prices

Number of users : 50

$250 Zoho Desk
$990 Zendesk Support
$700 Freshdesk
$1000 Service Cloud Enterprise

Save at least 49% with Zoho Desk.

Save the world from bad customer service.

TRY ZOHO DESK FOR FREE